Case Studies

Virtual Assistant Services for Travel Agency

Flatworld Philippines Drives Higher Customer Engagement and Increases Sales Revenue for a US-based Travel Agency Business Challenge As a one-stop shop, the travel agency provided the required information and promotional offers to meet the travel needs of their customers. But with the global pandemic ushering in lockdowns and social distancing mandates, the conventional sales process, which involved face-to-face interactions and in-person seminars to discuss memberships, had to be discontinued. The... Download

Tech Support for IT Services Industry

Flatworld Philippines Enables Top IT Services Company to Optimize Technical Support A world-leading IT solutions company that provides technical support services across security services and data management, software administration, and other applications to their customers was challenged with ensuring 24x7 service and maintaining a high customer satisfaction score. Discover how Flatworld Philippines helped them roll out efficient and effective tech support services for non-business hours, while bringing down turnaround time... Download

Data Entry for e-Commerce Industry

Flatworld Philippines Streamlines Data Entry with 99% Accuracy for a Leading American eCommerce Firm Discover how a top e-commerce company headquartered in the US was able to streamline its website’s product information upload process by partnering with Flatworld Philippines. With multiple vendors sending product information in various formats, uploading accurate information quickly and in the desired structure was proving to be a serious challenge. But with a tailormade customer service... Download