Flatworld Philippines empowers you to maximize value from your call center services by treating every interaction as an opportunity to provide strategic, holistic, experience-oriented customer support. Our rich, domain-specific competencies accelerate excellence in customer services and increase CSAT.
We leverage cutting-edge and new-age call center technologies to deliver excellent services to our customers. Our AI and data-backed services help you stay ahead of the competition by providing competent customer service and intelligent issue resolution. Flatworld Philippines offers capabilities in machine learning and other data-driven tools and techniques to enhance customer experience.
Trained and Experienced Team
The teams at Flatworld Philippines Call Center Services are highly skilled at what they do. We handpick each resource and train them so we can set you up for success from the get-go. Our contact center talent pool has relevant industry experience, excellent communication skills, and access to continuous training to upgrade their capabilities. We collaborate with our clients to ensure accurate and timely support, turning even the most irate customers into happy ones. We encourage clients to be involved in the initial stages of the interview process to be fully aware of the competency levels of the resources working on their projects.
Managing remote and outsourced call center services and engagements can be daunting. But we have successfully developed and fostered trust and confidence with our clients by ensuring confidentiality and delivering effective, reliable services. To make this process easy, we monitor our representatives in real-time to assess and optimize performance. These Real-Time Performance Reports (RTPR) drive optimal resource utilization, ensure prompt issue resolution, and track Key Performance Indicators of the contact center operations more closely. We actively partner with clients to offer greater visibility, provide insights through intraday reporting and transparency. The real-time performance reports ensure increased flexibility in making required adjustments to both staffing and service levels.
100% Call Recording
100% of calls in our contact center are recorded for future training and analysis purposes. Our reliable call monitoring processes drive excellence in customer service. Calls are selected based on a random sampling method, using specific criteria for monitoring. It allows our leaders to listen in and give constructive feedback to the representatives about areas of improvement. Our systems, internal processes, and focus on data security ensure each interaction is recorded and made available through secured channels.
Multi-Channel, Multi-Lingual Services
Flatworld Call Center Philippines enables you to address customer concerns across multiple channels, including email, live chat support, social media, and even video chat support. Our omnichannel approach ensures that your customers get the help they need on a channel of their choice and in their preferred language. We provide 24/7 customer service in several languages, including English, Spanish, French, Arabic, and Filipino.